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Refund Policy
Defective merchandise may be returned within 5 days after delivery for a merchandise exchange or refund.
If you need to return an item, please call 818-705-3333 to obtain an RA#
U.S. return policy
You may return PETEXUSA.com purchases by mailing it to our fulfillment center at the following address:
PetEx, Inc.
Attention: Web Returns Department
18955 Ventura Blvd.
Tarzana, CA 91356
You will be credited for the cost of the items and applicable taxes. Shipping is not refunded.
Return or exchange a PETEXUSA.com purchase by mail
1. Please include your packing slip and return form.
2. On the packing slip, circle the item(s) you're returning. Please indicate the reason(s) for your return on the reverse side of the form.
3. For returns, the original credit card will be credited or you will receive a PetEx, Inc. Gift Card, depending on how the items were originally purchased.
4. For exchanges, please call 818-705-3333.
5. Pack your return securely in the original package if possible. Be sure to include the return form. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items if applicable.
We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. PETEXUSA.com is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
Return status
Returns mailed to PETEX.COM may take one to two weeks to process after you mail it. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your credit card statement. For returns on items originally purchased with a PETEXUSA.COM Gift Card, please allow two to three weeks for processing after you mail the package to receive your new PETEXUAS.COM Gift Card.
Privacy Policy
We collect information from you when you place an order .
When ordering we may ask you for your name, e-mail address, mailing address,phone number, credit card information or other information.
You may visit our site anonymously.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured network and is only accessible by a limited number of persons who have special rights to such systems, and are required to keep the information confidential.
When you place order we offer you the use of a secure server.
All sensitive/credit information or personal information is transmitted via secure socket layer (ssl) technology and then encrypted into our databases to be only accessed stated above.
If we decide to change our privacy policy, we will post those changes on this page.
Policy changes will apply only to information collected after date of the change.
This policy was last modified on August 2007.
This online privacy policy applies only to information collected through our website and not to information collected offline.
By using our site you consent to our privacy policy
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Order Status
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information.simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and there prices.
We will ship your order shortly after we receive payment from you.
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